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HOUSE RULES

Dear Guest, the rules to be observed in our apartments are not only those ones sanctioned by Law, but are dictated by common sense and mutual respect as well. These rules can be perhaps exagerated, but we consider them useful suggestions to guarantee a peaceful and quiet stay.

ARRIVAL

  • Check-in is available from 4:00 PM to 8:00 PM, unless special arrangements are made.

  • Please inform us in advance of your expected arrival time, as we do not have a fixed reception.

  • Upon arrival, a valid ID (identity card, passport, or driver's license) must be presented and will be immediately returned.

  • Personal data will be processed in accordance with current privacy regulations and will not be shared with third parties.

DEPARTURE

  • Guests must leave the apartment by 10:00 AM on the day of departure unless otherwise agreed upon at check-in.

  • After 10:30 AM, an additional day will be charged.

  • Before departure, please:

    • Empty and dispose of the trash;

    • Wash the dishes;

    • Turn off all lights and air conditioning;

    • Close windows and skylights;

    • Leave used towels on the bathroom floor;

    • Return the keys to the safety lockbox or hand them over to the manager.

CONDITION OF THE PROPERTY

  • ·The apartment keys are available in a safety lockbox.

  • ·In case of loss, a penalty of €50 will be applied for key and lock replacement.

CONDITION OF THE PROPERTY

  • The apartments are delivered in perfect order and cleanliness.

  • Any damages will be assessed at the end of the stay and may be charged.

BED LINEN AND TOWELS and CONSUMABLE MATERIALS

  • Additional bed linen and towels can be requested for an extra fee.

  • Items such as toilet paper, coffee capsules, and dishwasher capsules are provided as a complimentary welcome supply and will not be replenished during your stay.

RULES DURING THE STAY

  • Silence after 11:00 PM.

  • Avoid excessive noise in the stairwell, especially at night.

  • Do not move furniture (wardrobes, tables, beds, etc.).

  • Smoking is prohibited inside the apartment and in the building stairwell.

  • Do not throw waste into the toilet, except for toilet paper.

  • The apartment is not available for illegal activities.

  • Pets are not allowed.

  • Charging electric vehicles is prohibited.

REFUNDS

  • A refund may be requested in the following cases:

  • Late departure beyond 10:00 AM.

  • Damage to furniture or other apartment items.

  • Failure to return the keys.

  • Presence of undeclared guests in the reservation.

RESPONSIBILITY

  • The manager may access the apartment only in case of emergency to check for any damage or hazards, after notifying the guests.

  • Guests must carefully safeguard their valuables. We are not responsible for theft or loss.

  • Before leaving, ensure that lights, appliances, TV, air conditioning are turned off and gas and water are shut off.

  • It is strictly forbidden to bring weapons, flammable substances, foul-smelling items, or unauthorized electrical appliances.

  • We are not responsible for interruptions in services such as gas, electricity, water, internet, or heating that are beyond our control.

  • Parties and disturbing neighbors are prohibited.

  • Do not remove any items from the apartment (towels, sheets, chairs, tables, cutlery, accessories, etc.).

  • In case of violation of the rules, we reserve the right to remove the guest or cancel the reservation.

COMPLAINTS

For any issues, contact us immediately: we will do our best to resolve them. Any damages or problems must be reported before departure so they can be promptly addressed.

The confirmation of the booking and use of the apartment imply reading and acceptance of these rules. For all matters not expressly indicated, reference is made to current regulations and common sense.

Thank you for choosing our apartments for your vacation!
We wish you a pleasant stay and a wonderful holiday at Lake Como!

THANK YOU FOR CHOOSING OUR BEAUTIFUL AND COMFORTABLE APARTMENT FOR YOUR HOLIDAYS.

WE WISH YOU A PLEASANT STAY IN OUR APARTMENTS AND HAVE A HAPPY HOLIDAY!

 

FOR ANY FURTHER INFORMATION PLEASE DO NOT HESITATE IN CONTACTING THE MANAGER OF YOUR ACCOMODATION.

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